Dev License: This installation of WHMCS is running under a Development License and is not authorized to be used for production use. Please report any cases of abuse to [email protected]

Are you having a connection issue?

To properly diagnose a connection issue, we need to see where the connection is dropping or having problems.

Please download WinMTR or similar program, and ping/route to the IP address of your VPS from your computer. Leave this running until at least 500 hops, or iterations. Then please do the same from your VPS, if possible - we can do this for you if you cannot access the VPS, as long as you create a ticket and give us permission. After having these pieces of information, we can better diagnose your connection issue.

Was this answer helpful?

 Print this Article

Also Read

Windows stuck/frozen on loading screen

Sometimes Windows will not boot properly. In most common cases, it will freeze on the Windows...

Don't know how to view your desktop on Linux?

Just go to the "View Details" section of your Service, and then scroll down, you will see that...

Proxy not working?

If you purchased a proxy from us, make sure you use root as the username and 1080 as the port....

My VPS is down!

Service Unavailable?Chances are that there is an open network issue explaining any problems we...

My VPS is suspended!

If you are suspended, chances are that you broke our terms of service. So before making a ticket,...

Powered by WHMCompleteSolution