Dev License: This installation of WHMCS is running under a Development License and is not authorized to be used for production use. Please report any cases of abuse to [email protected]

Windows Remote Desktop Issues - Firewall Related

If you have not set a password through VNC then please check out our article that deals with the setup process.

1. Go to your services page.
2. Click on the service you want to access.
3. On the "Manage Product" page, scroll down to "Server Information" and click "VNC" from the "Options"
4. Click "HTML VNC" on the page that pops up.
5. Log in and open the Windows Firewall with Advanced Security from the Start Menu.



If the VNC is stuck on a black screen, a frozen loading Windows screen, or cannot connect, we recommend rebooting the VPS from SolusVM.

Once you're done, you should now be able to use Windows Remote Desktop, by using your server's IP address, "Administrator" as the username, and using the password you set. If you still have issues, please don't hesitate to contact our support.

Was this answer helpful?

 Print this Article

Also Read

Windows stuck/frozen on loading screen

Sometimes Windows will not boot properly. In most common cases, it will freeze on the Windows...

My VPS is down!

Service Unavailable?Chances are that there is an open network issue explaining any problems we...

How do I change my IP or location?

You may not change your location or IP yourself. To change your IP or location, a support agent...

How to Upgrade?

If you are trying to upgrade your plan and do not know how then please follow the guide below:1)...

Proxy not working?

If you purchased a proxy from us, make sure you use root as the username and 1080 as the port....

Powered by WHMCompleteSolution